TEAM SPORTS CUSTOMER INFORMATION

 

 

Dear Parents, athletes and coaches, 

We are thrilled with the blessing of serving you and your team and providing you with beautiful portraits. We understand how full and overwhelming life can be. So, we would like to take a moment to help walk you through this process.

 First, what’s available for you? We have a number of packages, products and prints to choose from. All of which can be found on your order form pamphlet.

 Second, how do you order? We’ve given you 3 options this year for ordering (see below for more ordering info).

 Third, when will your portraits be done? Our goal is to have your portraits delivered to your team mom or coach within 3 weeks of completing your team portrait session. Exceptions to this goal would be: 

  1. Late Orders - Orders placed after the session date and fulfilled by Timothy Dehnert Photography will be processed with the next available team order and a $5 late fee will be added. Missing fee’s and late processing may cause more delays.

  2. Missing Information - Make sure to fill out your order forms completely and legibly. We will be using this information to complete your product purchases. Missing details may cause a delay or miss print. Miss printed information if un-legible will need to be reordered by customer.

  3. Online Gallery Orders - Are fulfilled by our online printing vendors and completed in their timeframe. These are NOT pre-orders! Orders may be earlier or later than our 3 week average and delivered by the vendor to your provided shipping address. - Note: Some shipping companies do not deliver to PO Box’s!

 

 


 

Ordering Options

  1. STANDARD ENVELOPE/ORDER FORM: Old fashioned, but effective. 

    • Completely fill out your provided envelope.

    • Please - Pay attention to how legible or readable your envelope is. We use this for spelling!

    • Place payment and order form portion of the pamphlet inside and seal the envelope. 

    • Have your athlete turn it in during their individual portrait.

  2. PRE-ORDER ONLINE: Best Option 😊

    • Pre-Orders save you more with discounted package deals

    • Pre-Order Forms expire the night before the shoot! 

    • Secure online transactions 

    • View and Pick Your Portraits (once the images have been completed and uploaded)!

    • We will notify you via email once your gallery is ready. You may then pick your portraits for the photographer to print. 

    • Easy peasy! No Shipping!

    • PRINT YOUR RECEIPT and have your athlete turn it in during their individual portrait.

  3. GALLERY ONLINE: 

    • Many asked about online viewing/purchasing, so we’ve built this option for you!😍

    • View and Pick Your Portraits (once the images have been completed and uploaded)!

    • Same products, however the product templates will be slightly different as this is a separate vendor order not placed directly through Timothy Dehnert Photography. 

    • Increased rates/fees: Vendor and shipping Fees